Returns & Exchanges
Volcom offers a flexible return policy allowing you to return unworn and unwashed items with original tags within 30 days of purchase. We strive to ensure you are completely satisfied with your True To This experience.
Initiate Your Return
Visit our online Returns Portal and enter your order number and zip code to select the items you wish to send back.
Print Your Label
Download and print the prepaid UPS return shipping label provided at the end of the portal process.
Pack Your Items
Securely place the items in their original packaging, include the packing slip, and attach the return label to the outside of the box.
Drop Off and Refund
Drop off your package at any authorized UPS location; your refund will be processed within 7-10 business days of receipt at our warehouse.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing